Front Office & Patient Care
Personalized Support, Better Outcomes, Coordination Patients Feel
Overview
What this service delivers
The care between visits is where outcomes are won, and where most practices simply do not have the bandwidth to reach every patient.
Prowise HealthServe provides patient care coordinators who handle patient onboarding and education, appointment reminders and follow-ups, and care plan coordination and outreach. For practices managing chronic conditions, our coordinators provide dedicated support for chronic care management, keeping patients connected to their care plans between visits.
Why it matters
Engaged patients keep their appointments, follow their care plans, and achieve better results. Consistent coordination drives improved patient engagement, higher appointment adherence, and better clinical and financial outcomes for your practice.
How we work
Our coordinators operate within your EHR and communication tools as an extension of your care team, following HIPAA-compliant, PHI-secure processes across every specialty we support.
Front Office & Patient Care
Built for your practice
- All major specialties
- 8 leading EHR systems
- HIPAA-compliant, PHI-secure
- Live in ~15 days
Specialties we cover
What's Included
Capabilities built into every engagement
How It Works
A clear path from day one
Care Program Setup
We align on your patient populations, care plans, and outreach preferences to coordinate the way your team would.
Onboarding and Education
We welcome and educate patients so they understand their care plans and next steps from day one.
Reminders and Follow-Ups
We manage appointment reminders and follow-ups to keep patients adherent and engaged.
Care Plan Outreach
We coordinate outreach and support for care plans, including dedicated chronic care management.
Care Team Coordination
Patient updates and concerns are documented and handed off to your clinical team for timely action.
Why It Matters
The outcomes providers actually feel
Improved Patient Engagement
Proactive onboarding, education, and outreach keep patients connected and invested in their own care.
Higher Appointment Adherence
Reminders and follow-ups reduce no-shows and keep patients on schedule with their care plans.
Better Clinical Outcomes
Consistent coordination and chronic care support help patients stay on track toward their health goals.
Better Financial Outcomes
Fewer no-shows and stronger adherence translate directly into a healthier schedule and revenue cycle.
Questions
Frequently asked questions
Yes. Our coordinators provide dedicated support for chronic care management, keeping patients connected to their care plans between visits.
Keep Patients Engaged Between Visits
Book a consultation to add dedicated care coordinators who improve engagement, adherence, and outcomes.
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